Cloud Contact Center Solution Powered by XCALLY
Maximize your Call Center productivity and enhance your customer experience by integrating multiple channels
INTACT Cloud – based XCALLY contact center provides multiple channel management with a unique integrated system, thus allowing maximize your Call Center productivity and enhance your customer experience by integrating multiple channels into one unified interaction queue combining both inbound and outbound interactions.
Integrate the Cloud managed XCALLY Contact Center solution with custom or 3rd-party apps and providers!
Today customers expect to communicate with companies using different channels and devices. For example they may contact you by email, then on socials and finally they may call to talk with an operator, which needs to know all the previous interactions the customer had, in order to avoid the repetition of information and frustration.
Voice, E-mail, Web Chat, SMS, Facebook, Twitter and other social media platforms…Yeah, you may think that today there are too many channels… and you will need a lot of time and resources to handle them.
You can manage all your customers Interactions and keep track of the Customer Journey on a unique system, using the powerful Cloud managed XCALLY Omnichannel Call center solution and Open Channel API!
In addition to the already available XCALLY modules – Voice, Web Chat, E-mail, FAX, SMS – you can add as many channels as you need in just few steps, thanks to the powerful Open Channel tool, building and uploading plugins in XCALLY Motion.
Your Agents will be able to easily manage all the interactions, coming from several channels, inside a single Omni channel Desktop interface. No need to spend a lot of time for training!
Why Cloud Managed Call Center?
- Work from Home
- Reduce Hassle with Less Hardware
- Unifying Fractured Communication Channels
- Intelligent Call Routing
- No Downtime for Maintenance
- Measuring Performance
- Quick Implementation of New Technology
- Improving Disaster Recovery
- Integrating Pre-Built Applications
- Ensured Business Continuity
Cloud based XCALLY Contact Center can be
integrated with following channels;
- Telegram
- Tilde ASR
- Twilio
- Twitter Direct Messages and Tweets
- Viber
- Vidaoo
- vTiger
- Zendesk
- ZohoCRM
- Google TTS
- Google ASR
- Google Dialogflow
- Grafana
- Infobip
- IntelePeer
- ISpeech ASR
- ISpeech TTS
- Line
- Discover more
- Lumenvox ASR
- Lumenvox TTS
- Plivo
- Salesforce
- ServiceNow
- Sestek ASR
- Sestek TTS
- Skebby
- SugarCRM
- Teams
- Amazon AWS Polly TTS
- Amazon Lex
- Clickatell
- Clicksend
- Connectel
- CSC Telecom
- Desk.com
- Dynamics 365
- Facebook Messenger and Wall
- Freshdesk
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