Cloud Call Center Solution
INTACT cloud based QueueMetrics contact center solution
INTACT cloud based QueueMetrics contact center solution enables businesses to carry out their customer communications over the internet, without the need for an on-prem PBX phone system. It is easier to set up and maintain, cost-efficient and gives businesses more control and visibility into their operations.
With cloud-based QueueMetrics call center, you can add support agents to your call center from any location. Once added to the call center, your support executives can manage incoming business calls right on their phone while working at any place.
Why Cloud Managed Call Center?
- Work from Home
- Reduce Hassle with Less Hardware
- Unifying Fractured Communication Channels
- Intelligent Call Routing
- No Downtime for Maintenance
- Measuring Performance
- Quick Implementation of New Technology
- Improving Disaster Recovery
- Integrating Pre-Built Applications
- Ensured Business Continuity
INTACT Cloud Based Call Center Features
- Live administrator and supervisor call center status panel.
- Area code breakdowns inclusive of calling and waiting time.
- Agent billable and payable time with total sales, contacts and conversion statistics.
- Live agent page with queue statistics and agent controls.
- Total unanswered calls with disconnection time and position.
- Complete call distribution statistic, including sales and contacts, by week, day or hour.
- Administrator message broadcasting and SMS functionality.
- Full agent availability with session and pauses details and history.
- Inbound ACD call attempts with metrics available by operator, terminal and queue.
- Detailed call information including the Asterisk Call ID and recorded call.
- Total of answered calls including call length and waiting time metrics.
- Inclusive SLA of answered and unanswered calls and disconnection causes.
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